Our Staff

Jacob Flores, HIS

Jacob Flores, HIS

Hearing Instrument Specialist

Jacob Flores is a Hearing Instrument Specialist. Jacob is originally from Modesto, CA and attended Modesto Junior College. He began working in the hearing industry in 2017 and was drawn to the profession because he loves to help elderly people in the community.

What Jacob loves most about saving hearing lives is seeing the look on patients faces when they hear better, and the thanks they give for changing their lives for the better. Jacob focuses on making every person he helps hear the best possible in his everyday work with patients.

Outside of saving hearing lives, he loves hobbies such as cooking, hanging out with family, fishing, camping.

Tigen Bowman

Tigen Bowman

Audio Tech

Tigen is an Audio Technician and is originally from Merced, CA. She travels between the Merced, Los Banos and Oakhurst clinics throughout the week. She is an Air Force veteran and former EMT/Dispatcher for Merced County’s local ambulance company.

It is in her nature to want to continue to better assist her community with their hearing health. Outside of saving hearing lives, Tigen enjoys the outdoors, camping and traveling across county and around the world.

Rachel Lopez

Rachel Lopez

Patient Services Coordinator

Rachel really enjoys helping people with their hearing needs and customer service is her number one priority. Her friendly personality gives patients the comfort of knowing that she is someone who cares and has their best interests at heart. In her spare time, she enjoys spending time with her family and friends that is very important to her. She also enjoys volunteering at her church and singing in the choir.

woman with ipad background

Customer Reviews

Good service

shakeydogg1, on Google

Great customer service.

Karen Gamino, on Google

Mr. Moon from Garrett hearing center was very professional.,even had the approval from my insurance on hand.He thourally explained the process and was able to apply for a 12 month 0 fee financial loan for my portion of the hearing aid fee.Looking forward to better hearing!

Agustin Rangel, on Google

Having serious problems with hearing aids plugging up. Turns out I have infections in both ears. Garrett cleaned the hearing aids and got them both working for me no charge. And I think she may have even made a special trip To. Los. Banos just to take care of me....

tom kaljian, on Google

The service was excellent they gave good information and examine my age and clean them they made sure they were working properly very happy with their response

Sal Libutti, on Google

Wonderful people, wonderful service. Wonderful hearing aids.

Fay Davis, on Google

Los Banos office very caring friendly staff Very helpful and really work with your schedule Very knowledgeable of products and take their time in reviewing insurance information and product until you understand, Rachael is very professional and provides excellent customer service.

Mr. V., on Google

Celia Buitron, on Google

Four stars only because this is my first and only experience with hearing aids. The diagnostic process went well. Explanations and fitting went well. My follow up appointments have always been on time and professional. Only exception was Covid related. Any concerns or changes have been handled promptly and courteously....

John Lupini, on Google

I have always been satisfied with the service. They are always willing to listen to my problem and to patiently answer with a thorough explanation. I have recommended them to others in the past. They have always met my needs.

Geri Alves, on Google

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