What to Expect

Acknowledging you have a problem is typically the most intimidating part of seeking treatment. But when it comes to hearing loss, attending your hearing appointments can be just as overwhelming and nerve-wracking.  

Here are Garrett Hearing Aid Center, we understand. Accepting you have hearing loss is a big first step and getting help can be just as big of a step. That’s why we want to pull back the curtain and reveal what you can expect from our clinic. That way, you can attend your appointment feeling comfortable and confident. 

Your First Hearing Appointment at Garrett Hearing Aid Center 

So, first things first, congratulations! You’ve taken your first steps towards better hearing. Garrett Hearing Aid Center is proud to offer a comprehensive suite of hearing products and services designed to help you hear your best. But before we can do that, we need to get to know your individual hearing situation. 

We get to know you at Garrett Hearing Aid Center 

At the start of your first appointment with us, our specialist will get to know you and your unique hearing challenges. It’s important to understand how your hearing impacts your life so that you and your specialist can work together to find a solution.  

Next, your hearing specialist will conduct the “exam” part of your appointment. This part will include a hearing test and a comprehensive examination of your ears. 

First, your hearing specialist will perform both a physical and video examination of your ears. Sometimes, physical factors like earwax accumulation, trauma and infection can trigger hearing loss. This comprehensive examination will help your provider identify or rule out any physical causes of hearing loss.  

Then, you’ll take a hearing test. For the hearing test, you’ll listen to a series of sounds and auditory cues. This part of the appointment assesses your ability to hear sounds, your sensitivity to them, and your ability to comprehend what sounds you do hear.  

We discuss treatment options 

After your test, your hearing specialist will discuss your results and how your hearing difficulties relate to your results. They will also answer any questions you may have. 

At this point, if you do have hearing loss, your hearing specialist will get to work creating your unique treatment plan. They will present you with their treatment plan recommendations, staying mindful of your aesthetic preferences and your budget. 

And if they don’t detect any hearing loss, they’ll schedule your next routine hearing test to continue monitoring your hearing health. 

Nervous about your first appointment? You’re welcome to bring a relative and loved one who‘s familiar with your hearing situation, especially if they can bring you additional peace of mind. They can help answer questions you don’t have an answer for, or even ask questions you didn’t think to ask. Our hearing specialists are more than happy to accommodate our patients and their comfort levels. 

Ongoing Hearing Care at Garrett Hearing Aid Center 

We realize you’ve arrived at an important decision in your life: to reconnect with the sounds of the world around you. Our personalized approach reflects that. 

Our mission 

Our mission is driven by the needs of our patients and our commitment to serve them. We are committed to your satisfaction through consistent, comprehensive care and products that help you hear your best. 

Custom care and solutions 

Hearing aids have a direct impact on patient satisfaction. Last year, 80% of national hearing aid purchases were completely, 100% satisfied. So, what is the secret to that satisfaction? Precise, custom solutions. 

  • Precise: A prescription suited to your unique hearing situation, like prescription eyeglasses or contacts 
  • Custom: Made just for you and no one else 
  • Solution: Our products and services work in real life and real-time 

At Garrett Hearing Aid Center, we want to help you hear what 100% satisfaction sounds like. 

Guaranteed product and service quality 

At Garrett Hearing Aid Center, we strive to continuously improve the performance, quality and value of our products and services through continuous innovation. We want to support you throughout the life of your hearing aids and guarantee a higher trade-in value of your hearing aids. As a result, we offer: 

  • 30-day standard evaluation period on all hearing aid fittings (45 days for the states of CA, WI, NM and MN) 
  • 60-day exchange period for a different size or style of hearing aids 
  • Comprehensive warranty plans that cover: 
    • Unlimited cleanings and adjustments 
    • Loss protection up to 1-year 
    • Corrosion and moisture protection 
    • Remote fitting adjustments 
    • Free software updates for the life of your hearing aids 
  • Unlimited office visits and hearing aid evaluations (while under warranty) 
  • Loaner hearing aids in the event your devices require manufacturer repair (while under warranty; in-stock conditions apply) 
  • Guaranteed trade-in value of your hearing aids 

Take Your First Step Towards Better Hearing Today 

We want to assure you that whether you’re coming in for your first hearing appointment or your fifth, we will treat you with the respect, compassion and attention you deserve. Here at Garrett Hearing Aid Center, we know how critical your hearing is to your everyday life. It shapes your relationships, career performance, informs your physical safety, affects your mental health and does so much more. That’s why we want you to keep hearing your best. 

If you’re ready to take your hearing health seriously, schedule an appointment with one of our providers today.

Not quite ready to schedule an in-person appointment? That’s okay. We also offer a FREE online hearing test!

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Customer Reviews

Tammy Murphy, on Google

Good service

shakeydogg1, on Google

Great customer service.

Karen Gamino, on Google

Mr. Moon from Garrett hearing center was very professional.,even had the approval from my insurance on hand.He thourally explained the process and was able to apply for a 12 month 0 fee financial loan for my portion of the hearing aid fee.Looking forward to better hearing!

Agustin Rangel, on Google

Having serious problems with hearing aids plugging up. Turns out I have infections in both ears. Garrett cleaned the hearing aids and got them both working for me no charge. And I think she may have even made a special trip To. Los. Banos just to take care of me....

tom kaljian, on Google

The service was excellent they gave good information and examine my age and clean them they made sure they were working properly very happy with their response

Sal Libutti, on Google

Wonderful people, wonderful service. Wonderful hearing aids.

Fay Davis, on Google

Los Banos office very caring friendly staff Very helpful and really work with your schedule Very knowledgeable of products and take their time in reviewing insurance information and product until you understand, Rachael is very professional and provides excellent customer service.

Mr. V., on Google
Celia Buitron, on Google

Four stars only because this is my first and only experience with hearing aids. The diagnostic process went well. Explanations and fitting went well. My follow up appointments have always been on time and professional. Only exception was Covid related. Any concerns or changes have been handled promptly and courteously....

John Lupini, on Google

I have always been satisfied with the service. They are always willing to listen to my problem and to patiently answer with a thorough explanation. I have recommended them to others in the past. They have always met my needs.

Geri Alves, on Google

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