What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Four stars only because this is my first and only experience with hearing aids. The diagnostic process went well. Explanations and fitting went well. My follow up appointments have always been on time and professional. Only exception was Covid related. Any concerns or changes have been handled promptly and courteously....

John Lupini, on Google

Los Banos office very caring friendly staff Very helpful and really work with your schedule Very knowledgeable of products and take their time in reviewing insurance information and product until you understand, Rachael is very professional and provides excellent customer service.

Mr. V., on Google

Having serious problems with hearing aids plugging up. Turns out I have infections in both ears. Garrett cleaned the hearing aids and got them both working for me no charge. And I think she may have even made a special trip To. Los. Banos just to take care of me....

tom kaljian, on Google

The service was excellent they gave good information and examine my age and clean them they made sure they were working properly very happy with their response

Sal Libutti, on Google

Mr. Moon from Garrett hearing center was very professional.,even had the approval from my insurance on hand.He thourally explained the process and was able to apply for a 12 month 0 fee financial loan for my portion of the hearing aid fee.Looking forward to better hearing!

Agustin Rangel, on Google

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